Don't Alienate Your Customer: Building A Successful Channel Strategy

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BS&T Daily Wednesday, July 31, 2013

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GUEST BLOGGERS & COLUMNISTS Don't Alienate Your Customer: Building A Successful Bank Channel Strategy By John Wilson, Capco Banks need to dig into what is driving customers to use products or services in certain channels and find points of integration to deliver a more customer-centric channel strategy. READ MORE IN THE NEWS Financial Institutions Increase Spending on ERM In Case You Missed It Umpqua Bank Targets Unified Customer Experience Across Platforms By Bryan Yurcan The Oregon-based bank has partnered with Q2ebanking to create consistency across channels. READ MORE What Constitutes a Data Breach for Banks? By Deena Coffman, IDT911 Consulting Many employees, even those who are technically savvy, do not recognize as reportable events the situations that commonly result in a data breach. READ MORE Web Events What's Your Mobile Vision - And How Can You Realize It? Tue, August 20, 2013 at 1:00 PM ET (60 min) Register Optimize Offers and Cross Sell with Big Data & Analytics Thu, August 8, 2013 at 1:00 PM ET (60 min) Register Manage Your Newsletter Subscription Keep Getting This Newsletter Add FTNNewsletters@techweb.com to your antispam whitelist Did someone forward this newsletter to you? Receive your own free issue. You are subscribed as EmailAddress To unsubscribe, click here | Privacy Policy. BS&T Daily A free service of Bank Tech Copyright © 2013 United Business Media Limited 240 West 35th Street | New York, NY 10001