Why Contact Centers Are Key To Banks' Multi-Channel Strategies

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BS&T Daily Friday, August 23, 2013

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OUR EDITORS SAY Why Contact Centers Are Key To Banks' Multi-Channel Strategies By Kathy Burger Jerry Silva, newly named head of the global retail banking practice at IDC Financial Insights, says poor performance in the call center can scuttle banks' efforts to improve customer experience. READ MORE GUEST BLOGGERS & COLUMNISTS More Than a Hole in the Wall: The Unfulfilled Potential of the ATM By Maria Nottingham, Compass Plus Examples from around the world show how U.S. banks can turn the ATM into a valuable tool in reaching out to new customers if banks invest wisely in the channel. READ MORE IN THE NEWS Nasdaq's Investigation Continues After 'Flash Freeze' Web Events Reinvent Your Branch Offices Mon, September 9, 2013 at 2:00 PM ET (60 min) Register US Bank To Expose e-Signature Strategy on September 10th: Register Now Tue, September 10, 2013 at 2:00 PM ET (60 min) Register Manage Your Newsletter Subscription Keep Getting This Newsletter Add FTNNewsletters@techweb.com to your antispam whitelist Did someone forward this newsletter to you? Receive your own free issue. You are subscribed as EmailAddress To unsubscribe, click here | Privacy Policy. BS&T Daily A free service of Bank Tech Copyright © 2013 United Business Media Limited 240 West 35th Street | New York, NY 10001