4 Insurance Call Center Challenges

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I&T Daily Saturday, July 20, 2013

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FEATURED SLIDESHOW 4 Call Center Imperatives for Insurers By Peggy Bresnick Kendler Customer expectations for a consistent, interactive and real-time experience across all channels, including the call center, are rising. What must insurers do to meet these expectations? READ MORE From The Blog Obamacare Challenges: Being Compliant & Competitive Under the Affordable Care Act By Lori Dustin, HighRoads The cost-benefit to health insurers of moving from a manual to an automated plan management system could be as much as a 50% reduction in production and distribution costs. READ MORE THIS WEEK'S TOP STORIES Zurich Aims to Find Fraudulent Claims Faster Aflac Names New CIO Advice for Warren Buffett: 5 Tips for Your Commercial Lines Investment Speak Up! Submit Your Commentary Join other contributors and thought leaders, who have already been sharing their knowledge and expertise with the rest of the Insurance & Technology Community. Submitting an article is easy. To add your voice to the I&T Community, click here. Manage Your Newsletter Subscription Keep Getting This Newsletter Add FTNNewsletters@techweb.com to your antispam whitelist Did someone forward this newsletter to you? Receive your own free issue. You are subscribed as EmailAddress To unsubscribe, click here | Privacy Policy. I&T Daily A free service of Insurance Tech Copyright © 2013 United Business Media Limited 240 West 35th Street | New York, NY 10001